Shipping policy
Shipping Policy – The Health Shoppe
Last updated: August 2026
Delivery Area
We currently ship within South Africa only. We do not offer international shipping at this time.
Processing Time
Orders are processed within 3 to 5 business days (Monday–Friday, excluding public holidays). You will receive an email confirmation once your order has been dispatched.
Shipping Rates & Delivery Times
| Service | Estimated Delivery | Rate |
|---|---|---|
| Standard Courier | 3–5 business days | R180 |
| Express Courier | 1–2 business days | R280 |
| Free Standard Shipping | 3–5 business days | Free on orders over R1000 |
Delivery times are estimates and may vary depending on your location and courier availability.
Remote Areas
Deliveries to remote or outlying areas (e.g., farms, small towns) may take an additional 3 to 5 business days and may incur a surcharge. We will contact you if this applies to your order.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to track your parcel through our courier partner's website.
Damaged or Lost Parcels
If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at support@thehealthshoppe.co.za with your order number and photos (if applicable). We will work with the courier to resolve the issue promptly.
Incorrect Address
Please ensure your delivery address is correct at checkout. The Health Shoppe is not responsible for parcels delivered to an incorrect address provided by the customer unless the incorrect address was captured by us incorrectly.
Contact Us
For any shipping queries, please reach out to us at support@thehealthshoppe.co.za or via our website contact https://thehealthshoppe.co.za/pages/contact